If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 14 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
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Great service and first class product I have used Cutmy before and will do so again.
David Clayton,
33 minutes ago
Verified
Good service
Slight delay to delivery, but otherwise good service
Perry Barrett,
3 hours ago
Verified
Wonderful products and service..as long as you no customer service needed
The product is great and delivery times match the estimate given on ordering. If there's no need for customer service contact then the service is wonderful. However it is such a shame that customer service is so absent. Needed to add to an order - no ability for a phone conversation and email reply took weeks! So added additionally adding time and extra delivery cost. Please sort out your CS capabilities and processes.
Alex ,
4 hours ago
Verified
Cut to perfection!
After looking for an over bed unit for my bedroom for months, to no avail, I decided to design my own. I also had limited space for a dressing table so needed a curved wood to go over my radiator.
Every piece of my over bed puzzle was cut to perfection, and the finished result is incredible!
Thank you CutMy, will use you again for my living room project, and I thoroughly recommend you to anyone thinking of designing their won furniture or just buying shelves.
Joanne Laws,
5 hours ago
Verified
My shelves were cut accurately and…
My shelves were cut accurately and arrived in perfect condition due to excellent packaging.
Jane Heap,
6 hours ago
Verified
Brilliant service...
Wood arrived on time and was of a great quality. The panels went up perfectly and the room now looks amazing!
Rob,
8 hours ago
Verified
I really love this company
I really love this company, they go above and beyond to help. I work locally so being able to collect and speak to the production team is great.
customer,
15 hours ago
Verified
Good quality ,correct size,delivered on…
Good quality ,correct size,delivered on time,couldn't fault,will use again...
Ian britton,
15 hours ago
Verified
Easy to order
Easy to order, delivered without fuss and does the job well
IAN FLEMING,
15 hours ago
Verified
Many communication problems
Many communication problems but it is a good product.
Edward,
18 hours ago
Verified
Good communication and service.
Good communication and service.
Chris Woods,
18 hours ago
Verified
Spot on size very happy,
Spot on size very happy,
Alan Jackson,
18 hours ago
Verified
Very accurately cut cupboard shelf
Very accurately cut cupboard shelf
Steve,
19 hours ago
Verified
Well packaged
Well packaged, but took a while to get here.
Overall good!
Thanks
S French,
19 hours ago
Verified
Peace if mind as all the goods are cut…
Peace if mind as all the goods are cut precisely as per instructions .we'll recommended
Jean Paul Fevrier,
21 hours ago
Verified
Large cuts low prices - Reccomended
Ordered a number of cut pieces for a project and received all as specified. This would have taken a long time to do by hand and the price per piece was decent.
Adrian K.,
21 hours ago
Very good company
Very good company and honest from the start about a day or so delay. Ordered a 5mm panel in white for a custom bath panel. It came extremely well packaged and cut perfectly to the mm. much cheaper than other companies as well.
Mr Mark Billman,
22 hours ago
Verified
Excellent made fast delivey
Excellent made fast delivey
Brian,
22 hours ago
Verified
Good service
Good service
Neil,
23 hours ago
Verified
Ordered plywood which arrived on time…
Ordered plywood which arrived on time and exactly as described on the website.
Laura,
23 hours ago
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